Flipkart Marketplace Seller Platform¶
The Flipkart Marketplace Seller Platform allows sellers to register their businesses, sell products, and manage various aspects related to the products and orders. This section familiarizes you with the key business processes and system concepts in the Marketplace.
|Business Process||Details||System Concepts|
|Registration||The first step for a seller is to join the Marketplace. The seller goes through a process of collection, verification, and approval of the business and the products up for sale.||
A registered seller in the Marketplace is identified by a unique seller ID.
A seller can create a new product listing with the required attributes or identify an existing product from the product catalog in the Marketplace, to start selling.
Sellers must manage their stock count, price, and dispatch SLA of products using the catalog management system in the Marketplace.
A product is defined under a Flipkart sub-category (example: T-shirt or Mobile) using a predefined set of attributes such as brand, model, color, and so on. It is identified by a Flipkart Serial Number (FSN).
A listing is the complete information of a product that buyers view before placing an order. It contains details such as stock, price, delivery period, and so on. It is identified by a listing ID, which is mapped to the seller’s SKU ID.
|Order Management||A seller processes and manages new orders by downloading labels and invoices, packing, and marking orders as “Ready toDispatch” to ensure that the shipments are ready for pickup by the logistics team.||
An order may consist of multiple products ordered by a customer. Each product is called an order item. Each order item is billed, packed, and shipped separately.
A shipment is an order item that has the required shipping label, invoice, and compliance forms; is packed and ready for pickup by the logistics team.
|Payment Management||A seller manages the settlement transactions, payments, and invoices using the accounting solutions in the Marketplace.||
A transaction provides the order settlement and payment details at the order item level.
A settlement is the periodic payment made to the seller by Flipkart.
|Return Management||A seller manages buyer return requests with the help of replacements, refunds and/or exchange related solutions in the Marketplace.||
A return request ticket is created when a buyer wants to return or exchange a delivered product.
A return is an approved return request that may result in a replacement, refund, or exchange.